At Vonage, we provide a safe and reliable means of communication in times of emergency. Vonage 911 Dialing service operates differently than traditional 911, and because your safety is important to us, you'll just have to fill out a short form during the sign up process that tells us the street address where you will be using your Vonage service.

Most of our customers (other than WiFi and Softphone customers) have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, Vonage will automatically upgrade customers with basic 911 to E911 service. Vonage will not give you notice of the upgrade.

Certain customers do not have access to either basic 911 or E911. If you don't have access to basic 911 or E911 your 911 call will be sent to the Vonage national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help. Examples of situations where 911 calls will be sent to the Vonage national emergency call center include when there is a problem validating a customer's address, the customer is identified with an international location, or the customer is located in an area that is not covered by the landline 911 network. In addition, if you use a WiFi or SoftPhone, due to the portable nature of these Devices, your 911 calls will be routed to the Vonage national emergency call center. Emergency personnel do not receive your phone number or physical location when your 911 call is routed to the Vonage national emergency call center.

You must register with Vonage the physical location where you will utilize Vonage phone service (Service) for each phone line. Also note that if you move your device to another location, you must register your new location - it's easy - just log into the features section of your Online Account and follow the instructions. If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location. You will register your initial location of use when you subscribe to the Service. This process can take several hours, and you will receive a confirmation email once 911 Dialing has been activated for your initial location or for a newly registered location. Regardless of what address you register for a WiFi or SoftPhone, emergency calls you make from these devices will be routed to the Vonage national emergency response center.

Remember that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, ISP or Vonage phone service is terminated.

Please see our Terms of Service for more information about our 911 Dialing feature.


Find a Local Vonage Retailer

FIND
fac twi pls in

To Order Call 1-800-608-5590

¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

© 2016 Vonage

Fall Into Our Great Phone Offer

Sign up for Vonage North America & get an $80-value Motorola 3 home-phone kit. Use promo code MYFREEPHONES


$9.95 shipping & 1 year agreement required. Actual device may vary. Terms and restrictions apply.

Call for Offer:

1-800-608-5590

LEARN MORE or GET OFFER NOW

FALL INTO OUR
GREAT PHONE OFFER

Sign up for Vonage North America & get an $80-value Motorola 3 home-phone kit. Use promo code MYFREEPHONES

*$9.95 shipping & 1 year agreement required. Actual device may vary.

Call for Offer:

1-800-975-0580

LEARN MORE or GET OFFER NOW

†Limited time offer. $9.99/mo, plus taxes and fees. 1 year agreement required. After 1-year promotional period, then-standard rates apply. $9.95 for shipping. Valid for the residents of the United States (&DC), 18 years or older, only on new account activations. One per account/household. Offer cannot be combined with any other discounts, promotions, or plans and is not applicable to past purchases. Good while supplies last. Other restrictions may apply.
Fall Into Our
Great Phone Offer

Sign up for Vonage North America
& get an $80-value Motorola 3 home-phone kit.
Use promo code MYFREEPHONES

12-Month Promotion


$9 .99
/month
Plus taxes & fees,
with 1-year agreement.
High-speed Internet required.
FREE activation
View Offer Terms
Unlimited Calling Vonage Offer Phone Details

*$9.95 shipping & 1 year agreement required. Actual device may vary. Terms and restrictions apply.

Fall Into Our
Great Phone Offer
Sign up for Vonage North
America & get an
$80-value Motorola
3 home-phone kit.

Use promo code
MYFREEPHONES
Phone Details
$9.99/month
for a full year
*$9.95 shipping & 1 year agreement required. Actual device may vary. Terms and restrictions apply.
View Offer Terms.

Fall Into Our Great Phone Offer

Sign up for Vonage North America & get an $80-value Motorola 3 home-phone kit. Use promo code MYFREEPHONES


*$9.95 shipping & 1 year agreement required. Actual device may vary. Terms and restrictions apply.

Sign up for Vonage North America & get an $80-value Motorola 3 home-phone kit

Whole House Kit Vonage Offer

Use promo code MYFREEPHONES

*$9.95 shipping & 1 year agreement required. Actual device may vary. Terms and restrictions apply.