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Changing your Rate Plan

You can switch rate plans within the Residential service plans or within the Business service plans at any time through your Online Account.

Using your Username and Password, logon to your Vonage Online Account. Select Billing, and click Change Your Rate Plan.

All plans and their fees that are available to you will appear. Once you select the plan you want, the change will take effect immediately.

Please note, there is no fee to upgrade your rate plan. If you would like to lower your rate plans, the service fee is $9.99 plus applicable taxes.

To switch between Residential and Business plans, our customer service is available to assist you.

Calling Plan changes are effective immediately.