- Learn More About Vonage
- Coverage & Availability
- Number Transfer Availability
- Equipment & Service Requirements
- Rate Plans & International Calling
- Products & Features
- Learn More About Vonage Mobile
- What is Vonage Mobile?
- Vonage Mobile FAQs
- Getting Started With Vonage
- Installation
- Online Account Management
- Managing Your Features
- 911 Activation
- Refer-A-Friend
- Customer Service
- Payment & Billing
- Account Changes
- Shipping & Returns
- Number Transfers
- Adding Lines & Services
- Upgrading & Changing Rate Plans
- Disconnecting Services
- Technical Support
- Installation
- Equipment
- Features
- Voice and Call Quality
- Loss of Dial Tone
- Dropped Calls / Call Completion
Troubleshooting a No Dial Tone Problem
No Dial Tone can result from either a technical or non-technical problem.
Account Status Changes
Make sure your Account Status is Active and your billing information is up-to-date.
Phone Adapter and Telephone Port Assignments
Make sure your Phone Adapter is active on your account and your phone number is assigned to the correct telephone port.
- Is My Account Assigned the Correct Phone Adapter?
- How Do I Determine my Phone Adapter and Telephone Port Assignments?
- How Do I Assign My Telephone Number to a Phone Adapter?
- Am I Using the Correct Power Supply for My Phone Adapter?
Internet and Network Connections
Your Vonage service can be interrupted by an Internet or Network connection problem.
Additional Internet and network connection troubleshooting support is available in your Phone Adapter User Guide or Installation Manual.
Telephones, Connections, and Wiring
Verify that your telephone is connected properly to your Phone Adapter.
- How Do I Determine my Phone Adapter and Telephone Port Assignments?
- Compatibility with Existing Telephone Equipment
If you need further assistance getting your Vonage service working, please Contact Us.
