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Number for Life

One number for life is the way to go. No more guessing what your next number will be, no missed calls, no new local phone company to deal with and you won't have to notify a soul!

Number for Life Availability

In most cases, Vonage is able to transfer your existing number.

 

Using your Vonage Service While Your Number Transfer is in Process

As an added convenience Vonage provides you with a temporary "Virtual Number" to use until your carrier releases your existing phone number. Your Virtual Number is provided when you initiate your number transfer. If you have already initiated your number transfer and need your virtual number, follow the steps below:

1. Using your Username and Password, logon to your Vonage Online Account.
2. Click the link to "Existing Phone Number Transfer Status" located in the shortcut menus on the right of the screen.
   
3. Find the Status History bar for the transfer and check the Temp Virtual Number.
   

Ensuring a Successful Number Transfer

• Fill out the Number Transfer Authorization form. Make sure that the information you provided in the Number Transfer Authorization exactly matches your current phone bill for a successful number transfer.

  A Number Transfer Authorization is required when transferring your home or cell phone number to our service. The Number Transfer Authorization must be signed by the account holder whose name is listed on the existing service.

• Respond promptly to email or other communication from Vonage

  Vonage will keep you informed of the transfer process along the way via email. Once the form is submitted and approved, you will receive an email message confirming your number transfer is in process.

• Don't add new features to existing service. Pending charges on the account will delay your Number Transfer

  The number transfer process takes about days from the time you confirm your transfer request. Vonage will send a confirmation of a successful transfer of your number by email.

• Keep your existing service with the number you will be transferring. Don't cancel it - we will handle that for you.

  Your number must remain active with your local carrier for Vonage to transfer your number. Once you have signed the Number Transfer Authorization, do not contact your carrier to disconnect your service. It will take place when your phone number is transitioned to Vonage. You will receive a final bill from your previous provider. If you are a DSL customer, we have a DSL checklist just for you…
  

Check the status of your number transfer

You can check the status of your number transfer anytime through your Vonage Online Account. If there are issues regarding your number transfer an advisory in your online account will have instructions for you.

Check the status of your number transfer through your Online Account by following these three easy steps:

1. Using your Username and Password, logon to your Vonage Online Account.
2. Click the link to Existing Phone Number Transfer Status located in the shortcut menus on the right of the screen.
   

Does Vonage charge me to port my number?

No, but you may be subject to some charges from your existing supplier.

What steps do I need to take to transfer my number to Vonage?

You are able to retain your current provider's number and transfer it to your Vonage account by logging into your Online Account and click on Add-ons.

Click Move my number to Vonage and then follow the onscreen instructions.

We should be able to complete the number port and email you confirmation of this. There are some instances in which porting your number to your Vonage account is not possible. In this eventuality, Vonage will contact you as soon as the issue arises to inform you of this.

How long will it take to transfer my number to Vonage?

The number transfer process takes a minimum of 10 days from the time you complete the necessary online details.

Vonage will keep you informed of the transfer process via email along the way.

Do I need to cancel my old telephone service if I am transferring my phone number to Vonage?

If you decide to port in your number DO NOT cancel your service with your current telephone service provider, as they will cancel your line and you will lose your number. The disconnection will take place when your phone number is transferred to Vonage.

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Number Transfer and ADSL

Cable Provider

If you are transferring your number from a cable provider, such as Virgin Media, you may experience a minimal disruption to your telephone service. The line from which you are porting your number will be ceased as part of the port process. There should not be any disruption to your broadband service.

Non Cable Provider

If you want to transfer a number from a non-cable company line such as BT then decide which of the following most reflects your telephone line and broadband setup.

• Primary or only line with ADSL broadband supported by it.
• Secondary line with no ADSL broadband supported by it.
• Secondary line with ADSL broadband supported by it.

Number Transfer Availability

There are some instances in which porting your number to your Vonage account is not possible. In this eventuality, Vonage will contact you as soon as the issue arises to inform you of this.

Important Port Out Instructions

If you decide that you wish to port your number away from Vonage you must approach your new supplier and complete the required Letter of Authority (LOA). You should not close your Vonage account until such time that you have been notified that your number has been successfully ported and is operational with your new supplier. You must then notify Vonage to close your Vonage account.