What is the Vonage® Extensions®App?
The Vonage Extensions app lets you use your Vonage home calling plan to make and receive calls on two smartphones. Back to Top
The app can be downloaded from the Apple store or Google play store and linked to your Vonage service. You can then make and receive calls from the app over a Wi-Fi or 3G/4G connection.
How do I make a phone call with the Extensions® app?
You just need to launch the Extensions app on your iPhone® or Android™ device, and then select the number you want to call. The app automatically imports all your contacts from your address book, so you’ll have them at your fingertips. Back to Top
The Extensions app works on 3G/4G networks and over Wi-Fi.
What do I need to get started with Vonage? Back to Top
In order to use Vonage service, you will need the following:
- A broadband Internet connection, such as cable or DSL.
- A U.S. billing and shipping address.
- A Vonage Phone Adapter is included with your online purchase, shipped Priority, at no additional charge when you place your order online! (Excludes shipping to AK & HI)
- Any touch-tone phone, corded or cordless.
Do I need a computer to use Vonage?
All you need is a, high-speed Internet connection, a touchtone phone, and a Vonage phone adapter. Priority shipping of your free Vonage phone adapter is included at no additional charge when you place your order online! (Excludes AK & HI.)Back to Top
Are calls to mobile numbers free with Vonage World®? Back to Top
Vonage World includes free unlimited¹ calling to cell phones in the Bahamas, Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea, Thailand, the United States and the US Virgin Islands. See included countries list
If free unlimited calling to cell phones is not included for the country you call most, you still get GREAT per-minute rates for those calls too.
How can I get a Fax Line with Vonage? After you have established service with Vonage you can add a fax line through your Online Account. Residential customers can quickly add a fax line at any time for only $9.99 per month (plus taxes and fees). For business customers, a fax line with unlimited incoming and 500 minutes of outgoing fax service to the US, Canada and Puerto Rico is included at no extra charge. Activating your fax line is quick and easy from your Online Account.Back to Top Is Vonage easy to install?
Yes, very easy. All you need to do is connect your Vonage Phone Adapter to your high-speed Internet connection and your touchtone phone. An installation guide is included with the adapter. Free Priority shipping is included at no additional charge when you place your order online! (Excludes AK & HI)Back to Top
Can I use my Vonage phone line to send a fax?
Yes, you can use your Vonage phone line to send faxes. Simply connect your phone line to your fax machine, ensure that the Baud Rate on your machine is set to 9600, and you are ready to send or receive a fax. Even though you can use your main phone line to send faxes, it is highly recommended to have a dedicated fax line.Back to Top
What are "Special Numbers"?
Special Numbers are designated as Non-Geographic, Satellite and External Territories. Some examples of special numbers are:Back to Top
Australia External Territories, NGN Special Services, LCFA Special Services, NCFA Special Services, audiotext Special Services (telephone-based audio information or entertainment programs such as horoscopes, sports information,etc.), SpaceMob Special Services, Ellipso Satellite System, EMSAT Special Services, Global MobilSatServ Special Services, Globalstar - Avrasya Special Services, Inmasat Special Services, Iridium Special Services, MCP Network Special Services, Oration Special Services, Satellite Network Special Services, Satellite Special Services, UPT.
How do I cancel my Vonage service? Back to Top
If you do find the need to cancel your Vonage Service, you must request your cancellation by telephone. Please call Customer Care on 1-VONAGE-HELP (1-866-243-4357) during the following hours:
- Monday through Friday: 9:00 a.m. to 12:00 midnight ET.
- Saturday and Sunday: 9:00 a.m. to 8:00 p.m. ET.
Spanish-speaking representatives are also available.