Vonage FAQs

No. All you need is a Vonage phone adapter, high-speed Internet connection and a touchtone phone.

Yes. There is no software to download and calls don't go through your computer, so Mac or PC will not impact your Vonage service.

No, your computer doesn't have to be on to use Vonage. Only your high-speed Internet and electricity need to be up and running for your phone to work.

The Vonage Phone Adapter is the small, portable box that allows you to make phone calls over the Internet.

VoIP, or Voice Over Internet Protocol, is the technology that turns your analog voice into digital data and sends it over the Internet instead of over traditional phone lines. Vonage utilizes VoIP technology differently from its competition, in that it doesn't compress your voice, so the sound quality is superb.

With a traditional landline phone, your number is tied to where you live. If you move or travel, you can't always take that number with you. Internet phone service is completely portable, so you can turn any phone into your home phone with just the Vonage adapter and a high-speed Internet connection.

Plus, Vonage phone service has many features you can't get with a landline, like SimulRing ®, which can forward your calls to any five numbers in the world, and Vonage Visual Voicemail ®^, which converts voicemails into emails or text messages.

Yes. Vonage works just like traditional phone service, with the addition of more features and better service at a much lower price. With Vonage, your phone calls are sent over the Internet, instead of over phone lines.

You use your phone the same way you always have, the sound quality is superb and your phone rings just like it always has. You can call anyone - not just other Vonage customers - and anyone can call you. Plus, in most cases, you can keep your phone number.

Vonage has a test that does just that. As long as you have at least 90kbps of bandwidth (upload speed), you can use Vonage, but it works best when you have more than 180 kbps.

Vonage doesn't provide Internet service.

At this time, Vonage doesn't work with home alarm systems.

When you sign up for Vonage, you'll set up a Network Availability Number, which can be any landline or cell number - such as your work number or cell phone. Then during a power or Internet outage, all your calls will be forwarded to that number. After the power or Internet service is back up, your phone rings again as usual.

All you do is plug your phone into the Vonage Phone Adapter, then plug that into your high-speed Internet connection. Set-up complete.

Yes, although Vonage is easy enough for most users to install on their ownl. For more technical installations, or to make all the phone jacks in your home or office work with Vonage, we have professional installers who can help.
Home installation guide.