What is Vonage Extensions®?
Extensions® allows you to associate one non-Vonage telephone number to each of your Vonage lines. You can enjoy the same low international rates as your Vonage home calling plan from your mobile phone at no extra charge. You can also download the Extensions® app for iPhone® and Android™ devices and connect calls via the Vonage network over Wi-Fi or 3G/4G.Back to Top
How long does it take to transfer my number?
The transfer process takes from 2-10 business days. Later in the ordering process, you will be presented with a short form to authorize the transfer of your number. Then, when you receive your Vonage adapter, you can install and use it immediately! Back to Top
Can I have more than one Extension? Back to Top
Yes, you can add a second Extension to your Vonage plan for only $4.99/mo. (plus tax). It's fast and easy to register, and you'll enjoy unlimited¹ calling or low per-minute rates, the same as your Vonage home plan. Log in and sign up
in your Online Account today! Adding a second Extension is available on all plans except World Premium Unlimited.
How do I make international calls using my Extension? Back to Top
Your Vonage Extension line will have the same International plan as your Vonage home calling plan,
so if your regular line is Vonage World®
, then so is your mobile. International calling when you want, when it's convenient for you.
- Dial your access number from your registered phone.
- Enter your PIN.
- Dial the international destination number.
Another way to make international calls from your Extension line is with the Extensions®
app for iPhone®
and Android™ devices. With this app, you can make local and international calls via the Vonage network over Wi-Fi or 3G/4G.
What do I need to get started with Vonage? Back to Top
In order to use Vonage service, you will need the following:
- A broadband Internet connection, such as cable or DSL.
- A U.S. billing and shipping address.
- A Vonage Phone Adapter is included with your online purchase, shipped Priority, at no additional charge when you place your order online! (Excludes shipping to AK & HI)
- Any touch-tone phone, corded or cordless.
Do I need a computer to use Vonage?
All you need is a, high-speed Internet connection, a touchtone phone, and a Vonage phone adapter. Priority shipping of your free Vonage phone adapter is included at no additional charge when you place your order online! (Excludes AK & HI.)Back to Top
Are calls to mobile numbers free with Vonage World? Back to Top
Vonage World includes free unlimited¹ calling to cell phones in the Bahamas, Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea, Thailand, the United States and the US Virgin Islands. See included countries list
If free unlimited calling to cell phones is not included for the country you call most, you still get GREAT per-minute rates
for those calls too.
How can I get a Fax Line with Vonage? Back to Top
After you have established service with Vonage you can add a fax line
through your Online Account. Residential customers can quickly add a fax line at any time for only $9.99 per month (plus taxes and fees). For business customers, a fax line with unlimited incoming and 500 minutes of outgoing fax service to the US, Canada and Puerto Rico is included at no extra charge. Activating your fax line is quick and easy from your Online Account
Is Vonage easy to install?
Yes, very easy. All you need to do is connect your Vonage Phone Adapter to your high-speed Internet connection and your touchtone phone. An installation guide is included with the adapter. Free Priority shipping is included at no additional charge when you place your order online! (Excludes AK & HI)Back to Top
Can I use my Vonage phone line to send a fax?
Yes, you can use your Vonage phone line to send faxes. Simply connect your phone line to your fax machine, ensure that the Baud Rate on your machine is set to 9600, and you are ready to send or receive a fax. Even though you can use your main phone line to send faxes, it is highly recommended to have a dedicated fax line.Back to Top
What are "Special Numbers"?
Special Numbers are designated as Non-Geographic, Satellite and External Territories. Some examples of special numbers are:Back to Top
Australia External Territories, NGN Special Services, LCFA Special Services, NCFA Special Services, audiotext Special Services (telephone-based audio information or entertainment programs such as horoscopes, sports information,etc.), SpaceMob Special Services, Ellipso Satellite System, EMSAT Special Services, Global MobilSatServ Special Services, Globalstar - Avrasya Special Services, Inmasat Special Services, Iridium Special Services, MCP Network Special Services, Oration Special Services, Satellite Network Special Services, Satellite Special Services, UPT.
How do I cancel my Vonage service? Back to Top
If you do find the need to cancel your Vonage Service, you must request your cancellation by telephone. Please call Customer Care on 1-VONAGE-HELP (1-866-243-4357) during the following hours:
- Monday through Friday: 9:00 a.m. to 12:00 midnight ET.
- Saturday and Sunday: 9:00 a.m. to 8:00 p.m. ET.
Spanish-speaking representatives are also available.