How Vonage Premier for Service Cloud Voice Delivers an Omnichannel Experience

Omnichannel: Your CX, bottom-line, efficiency boost

• Customer benefits: Complement digital channels — such as webchat or WhatsApp — with a powerful and dedicated voice channel solution, rather than simply integrating voice into Salesforce.

• Agent benefits: Enable agents to take interactions only from within Salesforce, instead of a separate desktop application. This integrated experience helps agents reference Salesforce context in one place to provide a better CX.

• Back-office benefits: Future-proof your business with an integrated UC and CC solution, so that all of your groups can collaborate and contribute to building long-lasting experiences for your customers and employees.

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