How Vonage Works

Vonage’s VoIP phone service uses your Internet connection to make and receive calls. And with our great features, you can take your Vonage number with you on your smartphone. Here we show you just how simple it is to get started.


Get Started!

Vonage set-up is a snap

  1. Unplug your internet router from the AC outlet.
  2. Connect your Vonage Box™ to the router with the included blue cable.
  3. Plug your router back into the AC outlet.
  4. Connect the provided power supply to your Vonage Box and into an AC outlet.
  5. Connect your home phone to the Vonage Box with a regular phone cable.
  6. Listen for a dial tone.

Congratulations! You can start making calls.

Have questions? See our Frequently Asked Questions below.

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FAQs

Learn more about How Vonage Works

  • How is Vonage® different my landline phone service?
    • One big difference is that Vonage works over the Internet. You get everything you’d expect from a landline, plus the ability to take your home phone plan with you on your mobile—even make and receive home phone calls on up to two smartphones when you download our Vonage Extensions® app.
  • How does Vonage work with mobile phones?
    • In a few different ways. With Vonage Extensions®, you can link your mobile phone to your plan and get the same great international rates on the go.* If you have an iPhone® or Android™ device, the Vonage Extensions® app makes calling even easier.

      If you don’t have a Vonage plan, our Vonage Mobile app lets you make free high-definition calls and video calls, and send free texts, video messages and photos to anyone with the app, anywhere in the world.** You also get amazing low rates on international calls to anyone who doesn’t have the app.

      *Calls made outside of Wi-Fi networks will use your data plan and, depending on your plan, data-usage rates may apply.
      **Standard data rates may apply.
  • Can I keep my current phone number?
    • Yes. In most cases you can keep your current phone number. You’ll be able to check if your number can be transferred using our Port Number tool found in the tools module near the bottom of every plan page. If your number is transferable, we’ll help you bring it over to Vonage. And because transfers usually take about 7-10 business days, we’ll give you a temporary phone number so you can start using your Vonage service right away.
  • What do I need to get started with Vonage?
    • You'll just need the following:

      • A broadband internet connection (such as DSL or cable)
      • A U.S. billing and shipping address
      • A Vonage Box™ (included with your online purchase)
      • Any touch tone phone (corded or cordless)
      • Credit Card
      • E-Mail address
  • Can I install Vonage myself?
    • Yes, it’s very simple. An installation guide is included with your Vonage Box. There are also easy-to-follow instructions on the How Vonage Works page.
  • Will I still receive calls if my power or Internet service goes out?
    • Yes. Just set up your Network Availability Number when you sign up, and during an outage, all calls are forwarded to the landline or cell number you provided.

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¹Unlimited Calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

†Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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