comways Introduces a Powerful, Integrated Omnichannel Solution Using Vonage’s State-of-the-Art Technology

April 20, 2020

PARIS, 20 April 2020 - comways, an integrator of contact center technology, today announced it is leveraging its partnership with Vonage, a global business cloud communications leader, to enable contact centers in France to engage with end customers over voice, video and digital channels.

Following several successful implementation projects based on Vonage’s contact center solution and Salesforce, the introduction of Vonage’s fully-integrated omnichannel capabilities will enable French organizations to deliver a more personalized and consistent customer experience. It will now be easier than ever for clients to transform their service strategies by implementing market-leading technology in a short timeframe.

“Vonage’s contact center solution, with its efficient Salesforce integration and incredible functionality, facilitates a straightforward configuration and implementation," says Jorge Alamanac, comways’ Delivery Manager.

“The powerful combination of Vonage, Salesforce and comways’ expertise enables contact centers to instantly access data-driven insights to deliver personalized experiences and recommended next steps to their agents,” comments Marc Orange, Director of comways in France. “We’re excited to bring our customers capabilities that can deepen their clients’ relationships and help grow their businesses.”

“We’re pleased to be strengthening our relationship with comways as we continue our rapid expansion throughout Europe,” says Marc Somsen, VP Sales, Continental Europe at Vonage. “Vonage’s omnichannel solution enables businesses to drive digital transformation and create unified and integrated experiences using whatever channel the customer chooses. In an era of empowered and ultra-connected consumers who expect a rich and consistent experience no matter how they interact with businesses, organizations that excel in engaging customers across channels can be more successful in growing their business.”

For more information, visit www.comways.eu or www.vonage.com.

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About Vonage

Vonage (Nasdaq: VG) is redefining business communications once again. We’re making communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead. We provide unified communications, contact centres and programmable communications APIs, built on the world’s most flexible cloud communications platform. True to our roots as a technology disruptor, our flexible approach helps us to better serve the growing collaboration, communications, and customer experience needs of companies, across all communications channels.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia and Asia. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

About comways

comways is a trusted integrator delivering Contact Centre solutions to organisations across Europe. With offices in Paris, Brussels and Rotterdam it serves customers like Sodexo, Securitas, STIB, SNCB, Thays, Euroconsumers, Renault, KeyTrade Bank, Contentia, Mutualite-Chretien and many others. For more information visit www.comways.eu.

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