The NewVoiceMedia solution honored for exceptional innovation and quality
HOLMDEL, N.J.--(BUSINESS WIRE)-- Vonage (NYSE:VG), a global business cloud communications leader, announced today that integrated media company TMC has named its NewVoiceMedia (NVM) solution as a 2019 CUSTOMER Product of the Year Award winner.
“We are delighted to have won the 2019 Product of the Year Award from CUSTOMER Magazine for our NewVoiceMedia solution,” says Chris Haggis, SVP Customer Success at Vonage. “Our cloud contact center and inside sales solution is helping companies transform their sales performance and provide an exceptional customer experience by enabling great communication. This acknowledgement bolsters our pledge to help our customers improve and compete on customer experience to grow their businesses.”
The 2019 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
NewVoiceMedia is Vonage’s intelligent, multi-tenant contact center and inside sales solution that joins up all communications channels and plugs straight into an organization’s CRM software for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, the NVM Solution ensures complete flexibility, scalability and reliability.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Vonagewith a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Vonage’s NewVoiceMediasolution has proven deserving of this elite status and I look forward to continued innovation from Vonage in 2019 and beyond.”
Vonage (NYSE:VG) is redefining business communications, helping enterprises use fully-integrated unified communications, contact center, and programmable communications solutions via Nexmo, the Vonage API Platform, to improve how business gets done. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies connect, collaborate and communicate to create better business outcomes. Vonage’s fully-integrated cloud communications platform built on a microservices-based architecture enables businesses to collaborate more productively and engage their customers more effectively using intelligent interactions across all channels, including messaging, chat, social media, video and voice.
Vonage’s NewVoiceMedia solution provides contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. Built from a true cloud environment with proven 99.999% platform uptime, this award-winning solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data.
Vonage is headquartered in Holmdel, New Jersey, with offices throughout the United States, Europe and Asia. Vonage can be found on Twitter, Facebook, LinkedIn, and YouTube. Vonage’s NewVoiceMedia can be found on Twitter, Facebook, and LinkedIn.
TMC’s CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly CustomerInteraction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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