As coronavirus continues its rapid spread globally, people across the world are adjusting to life under lockdown and isolation.
This is an unsettling, challenging time for us all. At Vonage, we are doing everything we can to maintain the health and well-being of our employees, while also ensuring we run our business effectively and help our customers do the same.
Changes to the economy, environment, laws and regulations, the world around us, views on work/life balance, and technology can all quickly impact business continuity. How contact center managers deal with these changes goes a long way towards supporting business continuity – essentially a company’s ability to deal with contextual changes and threats to the business.
Occasionally, institutions like schools must drastically change the way they operate. When crises arise, it often calls for extreme measures, such as shutting down classes altogether. Unfortunately, this type of recourse, while necessary, can have adverse effects on students and teachers alike.
In times of crisis, after ensuring health and safety, your organization has two major priorities to consider: your employees and your customers.
In the famous book, The World Is Flat, Thomas Friedman articulated how technological advances created a highly integrated and interdependent world where your employees, customers, and suppliers can be in any corner of the world.
Data Privacy Day is an international effort held annually on January 28 to create awareness about the importance of respecting privacy, safeguarding data and enabling trust.
Online shopping, quick checkout, fast delivery…these modern-day conveniences have redefined the consumer experience. So it’s important that consumer safety measures stay ahead.