Vonage’s NVM at DF19: Maximize Your Experience at Dreamforce

The speaker’s list gets more and more impressive every year, featuring such big names as IBM Chair Ginni Rometty, Al Gore and Barack Obama!

Breakout sessions and panel discussions are dynamic and engaging and target specific interests in various industries. There is truly something for everyone.

Vonage Thought Leadership

Vonage CEO Alan Masarek, together with other industry thought leaders, will kick off the week at the Dreamforce Communications and Media Summit, on a panel focusing on Transformation and CX on November 18 from 3pm-5pm PT at the Le Meridien Hotel.

And on Tuesday, November 19 at 4 pm PT, our own Tara Aldridge, Senior Manager Service Delivery, will take the stage at the Moscone Center South Campground Theater, sharing handy tips for making sure your Salesforce Lightning rollout is a success. Learn more about this session.

The Vonage Hub

Located in San Francisco’s Virgin Hotel, the Vonage Hub will feature 12 hands-on demos in the Demo Den during the course of the event, including the Ultimate Omnichannel Experience, Conversational AI Driven Bots and Creating Customer Journeys among others. Located within the Vonage Hub, the Demo Den is a great place to meet with product and executive teams, as well as network with your peers.

Hear from Our Customers

But don’t take our word for it! Come meet some of our customers at the Vonage Hub to experience the world's most flexible cloud communications platform. Learn how to eliminate silos with our full integrated stack that includes applications and Communication APIs.

One of the Hub’s featured sessions will include a discussion with Vonage’s Bryan Stokes, VP of Product Management, together with our customer ABInBev’s, the world's largest brewer of beer. Discover how they leveraged Salesforce and NewVoiceMedia to:

  • Improve their customer experience with distribution partners
  • Drive operational efficiency through standardization and the ability to easily measure KPIs
  • Empower agents by leveraging Salesforce data for intelligent routing
And while you're at the session, don’t forget to sample some of their famous beers!

500+ Positive Reviews... and Counting

Vonage’s presence at Dreamforce also coincides with the 530th review on Salesforce AppExchange, making us a frontrunner among Salesforce partners. Ninety six percent of the reviews are five stars (and 3% are four stars). That is four times more than the next contact center vendor, accounting for over 60 percent of all CTI reviews. That translates into a lot of transactions – in fact, we handle more than 1.5 billion interactions on Salesforce every year!

Watch this video and learn how Vonage’s NVM solution can help leverage customer interactions and customer data to deliver an unparalleled, emotive and conversational customer experience.

See You There!

You can find us at booth #1610 and we will help leverage the combined power of Vonage’s NVM solution and Salesforce and enable your organization to deliver exceptional service. The company also has some exciting special events planned for the Everdene Rooftop bar, one of the hottest party spots in San Francisco. Check out all of our activities today.

To learn more about where to find us during Dreamforce – and how to maximize your experience at the event – be sure to check out our online resources, blog series and Twitter feed.

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