Vonage positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe

2019

Company placed furthest for completeness of vision in Leaders quadrant

Whether you’re supporting existing customers or working on winning new ones, Vonage knows you’re always looking for a more personal relationship with them – to understand their needs and know what they’re looking for.

  • Vonage’s cloud contact center and inside sales solution helps you build relationships that lead to more successful conversations. We integrate all your communications channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them.
  • Our solution integrates seamlessly with Salesforce and other CRM platforms, giving you full access to your hard-won Salesforce data. Without expensive, disruptive hardware changes, you’ll get unbeatable integration levels.
  • Your sales and service teams will have instant access to all customer and prospect information, so they can convert leads into sales quicker than ever and keep your customers happy and loyal for longer.

View your complimentary copy of the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe, to find out why we’ve been named a Leader for the third consecutive year.

Vonage has also been positioned by Gartner as the sole Visionary in the Magic Quadrant for Contact Center as a Service (CCaaS), North America Find out more and view the report.

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TABLE OF CONTENTS
  • Market Definition/Description, p1
  • Magic Quadrant, p4
  • Vonage (NewVoiceMedia) Strengths & Cautions, p12
  • Inclusion and Exclusion Criteria, p13
  • Evaluation Criteria, p15
  • Market Overview, p19

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019

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Gartner Magic Quadrant for Contact Center as a Service 2019

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