Keeping the wine flowing with a better business phone system

Business communication case study: Deerfield Ranch Winery

Deerfield’s old system couldn’t keep up with their growing needs and was proving too costly in the long-run. Their Vonage® Essentials solution provided them with flexible service that scales with their business, with features like Vonage® Visual Voicemail and Virtual Receptionist that helps streamline workflows and makes their employees more efficient.

Vonage Business offered all of the features available today on a hosted PBX for the lowest price, with the most pleasant and helpful support staff.

Rex Addison, Deerfield Ranch Winery

Deerfield Ranch Winery has been in the business of producing fine wines for the past 30 years. The Sonoma County, California winery has 12 employees and produces 30,000 cases of wine a year. Deerfield Ranch specializes in blended wines and is at the forefront of this modern, yet traditionally based style, and on the cutting edge of California winemaking techniques.

Switching to a system that gets better with age

Until recently, the Deerfield Ranch Winery was using a vintage phone system that certainly was not improving with age. As they recently upgraded to a new and much larger winery facility, the company was also looking for a new solution which would help increase their communications capabilities, offering more features and greater reliability. Another major consideration was price, as they were looking for a less expensive alternative to an in-house PBX system.

A top-shelf solution at a fraction of the price

“We were looking for a complete package,” said Rex Addison of Deerfield Ranch. “Vonage Business offered all of the features available today on a hosted PBX for the lowest price, with the most pleasant and helpful support staff.”

Vonage Business solved all the company’s concerns for a new phone system. Addison said the company went from four to 36 phone lines while adding some important features. Among their favorite features are Call Transfer, Virtual Receptionist, and Voicemail to Email . Switching to Vonage Business also allowed the company to slash its phone bill while improving company efficiency. “We now have a completely professional phone tree for half the price of our old phone bill,” he said. “Also, our internal communication has greatly improved because every employee has their own extension.”

Vonage proves fruitful for business

Vonage offers all the phone system features expected in big company phone systems, but at a fraction of the cost. Vonage owns its own technology and is constantly developing new features to help small businesses compete even better. Addison said he has also been impressed by Vonage Business’s excellent customer support and helpful representatives.

“Customer support is definitely where Vonage Business shines. A friendly, knowledgeable, and professional support and sales staff is a huge plus,” he said. With Vonage Business, Deerfield Ranch Winery’s phone system now matches the company’s cutting edge technology in the field of winemaking, which will allow their business, like their grapevines, to grow and fully ripen.

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