Since 1987, Private Jets, Inc. has built a reputation on dependable service and a superior customer experience. The growing air charter company now counts 40 employees and 15 planes, with locations in four U.S. cities, including its home base in Oklahoma City. This footprint enables Private Jets to arrange charters across the U.S., and to Canada, the Bahamas and South America.
For a thriving private air charter business, every day is unique and every flight involves precision planning, logistics and communications. It takes just one call to the Private Jets Charter Line to mobilize a flight and—with clients like LifeShare Transplant Donor Services of Oklahoma—that call may come in the middle of the night. So, agile and reliable business phone service is absolutely critical. Unfortunately, Private Jets’ previous provider was letting them down. “We were missing calls left and right,” says Charter Operations Manager Candy Lovin. “We couldn’t even measure the amount of business we lost, because people weren’t able to get through to us.” Wasting no time, she spearheaded a full-scale search to find a better, more dependable business phone service.
Vonage phones plug into high-speed internet, with no on-site PBX equipment required making it easier for them to use their powerful business phone features seamlessly from all their locations.
Virtual Receptionist directs call flow. Lovin’s team customizes this feature to make it easy for callers to directly reach Operations, Maintenance, etc., at any time. For urgent bookings after hours, they’ve set the VR to forward calls remotely to three managers, ringing them consecutively as needed.
Call Group delivers calls to multiple extensions, simultaneously. Daytime calls to the Charter Line are directed via Call Group to three managers in the Oklahoma City office—ringing simultaneously to ensure every call is answered.
Mobile App allows a business presence on the go. The Private Jets team also has access to the Vonage® mobile app that integrates employees into the phone system when they’re away from the office.
Admin Portal makes system customization easy. This portal lets Private Jets customize features on the fly to control and enhance the customer calling experience, and it’s where they access Call Logs to keep an eye on call activity across the company.
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