Real estate agency finds cost-effective home with Vonage®

Business communication case study: Veraxia Commercial Real Estate Solutions

Veraxia’s old phone service lacked the features they needed to maximize their productivity as they grew. Their Vonage® Essentials solution provided them with 40+ powerful features packed into their business phone system, like Virtual Receptionist and Vonage Visual Voicemail ®, which gave them the business-grade efficiency they needed at an easily affordable price.

Vonage has improved our business by providing us with a ‘full service phone system’ at a very reasonable cost. We now have a professional phone presence for our customers.

Shawn Donahue, co-founder of Veraxia Commercial Real Estate Solutions

Costas Hrousis and Shawn Donahue are the co-founders and “salespeople” of Veraxia Commercial Real Estate Solutions. Veraxia CRES is a commercial real estate brokerage and advisory firm based in Bethlehem, Pennsylvania. Donahue explains the origin of Veraxia: “Our name sounds complicated, but it’s quite simple. Ver is the Latin root for Truth and Axia is the Greek root for value, which are two important covenants needed to be successful not only in CRE, but in business today.” This real estate brokerage understands the importance of providing a valuable service with a straightforward business practice.

A feature-rich business phone system solution

When Veraxia started out, they were using an Avaya system, which was used in conjunction with individual cell phones on the AT&T network. This solution worked when they were starting out, but lacked some of the more important business-grade features they required. In addition to conveniences like voicemail transcription, they needed a company auto-attendant that could route calls effectively from their company number. In their search for a new business phone system, they found that Vonage offered the perfect solution, with Voicemail to Email, Vonage Visual Voicemail® , Virtual Receptionist and more, all within a single hosted PBX system that could handle their calls with ease.

Cloud powered for maximum affordability

They were hesitant initially about making the switch due to concerns about VoIP, which is delivered over the public high-speed internet. Prior to starting their company they were with a local office of a national CRE firm that used a much larger system. “We were finding that comparable systems were not cost effective when starting out, but we wanted the bells and whistles. Vonage Business was the solution for us.”

After comparing features and pricing from various business VoIP companies, they selected Vonage Business for its features and price. Vonage’s rich feature set had everything the firm needed and more, including an auto attendant feature.

Stellar support and service seals the deal

Like Veraxia CRES, Vonage strives to provide a valuable service and support with straightforward business practices. There are no hidden fees, and month-to-month contracts are available. “Vonage Business has improved our business by providing us with a ‘full service phone system’ at a very reasonable cost,” says Donahue. “We now have a professional phone presence for our customers.” He also appreciates the support staff’s ability to resolve any issues he’s encountered. “The great customer support staff has provided for ease of communication.”
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