Business Inbox

$9.99 /mo/virtual receptionist
*Plus taxes and fees. High speed internet required. Reasonable Use policy applies.
Interested in a Vonage® business phone system?

Change the way you send and receive messages from customers with Business Inbox, an advanced messaging feature for Vonage Business Cloud.


With Business Inbox, your customers can use SMS to reach your main company number (including toll-free numbers), or can reach you on Facebook. With a simple integration, customers can send messages through your company page on Facebook, which you can then access --and reply to-- through Business Inbox. Increase your customer satisfaction and boost your team’s productivity while delivering a top-notch experience for customers reaching out to your main number or social network.


You can set up any of your users to have access to the Business Inbox. Employees will have the ability to send and receive text messages from your company’s main phone number through the Mobile App, Web or Desktop app. Business Inbox can also be used to send and receive messages via Facebook when integrated into the social networking platform.

There’s no limit on the number of users, so entire teams can leverage this feature to communicate the way your customers or prospects prefer, while Inbox View shows the status of all incoming and outgoing messages.

Mobile data charges may apply.


  • Allow customers and prospects to interact with you in the channel they prefer, helping to improve customer experiences and reduce churn
  • Send and receive messages from your toll-free numbers*
  • Send and receive rich messages with photos, audio, video, attachments and emojis when using Social Media directly from the VBC apps
  • Boost employee productivity, and streamline customer communications
  • Manage multiple conversations at once, decreasing average hold time and improving overall customer satisfaction

*Messaging to and from toll-free numbers, as well as social messaging are features available for customers paying for Vonage Business Inbox.


It's easy to add Business Inbox through your Admin Portal and Customer Service representatives are always available to help.
Find out how Vonage can help your business communicate better.

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You can contact us any time by calling 1.877.862.2562 or email