Call Queue

$14.99 / month (plus taxes and fees)
Additional $0.03 / per min. High-speed internet required.
Interested in a Vonage® business phone system?

Professionally manage your incoming calls.


Call Queues are a “virtual waiting room” offering your callers the option of remaining on the phone while they wait for a representative to answer.* They help businesses manage large call volumes with limited staff. Use directional prompts like Music on Hold, specialty messages and information about your business.

*As low $0.03 per-minute charge applies when callers are on hold before the agent answers.


Apply a Call Queue to a specific phone extension and set up the phone queue using the options and messaging prompts that will direct callers to the appropriate agent. Agents are assigned to a phone queue and log in with a PIN. When callers dial in, they’re taken through the sequence that you set up in advance until their call is answered by an agent.


  • Manage large call volume with limited staff.
  • Present an engaging, professional experience for callers.
  • Cut down on missed calls and voicemails.
  • Customize phone queues with call tags to drive specific inquiries.
  • Add a Call Queue to support sales, customer service or tech support.
  • Monitor activity and pull reports from the system.
  • Promote marketing campaigns within phone queue messaging.


Call Queue is an easy to set up feature that can be added when you purchase a Vonage® Business Cloud phone system, directly from your Admin Portal. As needed, our Customer Care team will assist in configuring your phone queue to best suit your business.

Find out how Vonage can help your business communicate better.

Tell us about your business.

There was a problem with some of your entries. Please correct the fields marked above.

Thank You.
A specialist will contact you soon.

You can contact us any time by calling 1.877.862.2562 or email