Professionally manage your incoming calls.
CALL QUEUE OVERVIEW
Call Queues are a “virtual waiting room” offering your callers the option of remaining on the phone while they wait for a representative to answer.* They help businesses manage large call volumes with limited staff. Use directional prompts like Music on Hold, specialty messages and information about your business.
*As low $0.03 per-minute charge applies when callers are on hold before the agent answers.
HOW CALL QUEUE WORKS
WHY YOU’LL LIKE CALL QUEUE
- Manage large call volume with limited staff.
- Present an engaging, professional experience for callers.
- Cut down on missed calls and voicemails.
- Customize phone queues with call tags to drive specific inquiries.
- Add a Call Queue to support sales, customer service or tech support.
- Monitor activity and pull reports from the system.
- Promote marketing campaigns within phone queue messaging.
Call Queue is an easy to set up feature that can be added when you purchase a Vonage® Business Cloud phone system, directly from your Admin Portal. As needed, our Customer Care team will assist in configuring your phone queue to best suit your business.
Tell us about your business.