Shared Line Appearance (SLA)
Monitor other extensions and answer on each other’s behalf.
SHARED LINE APPEARANCE OVERVIEW
If your office thrives on teamwork, our Shared Line Appearance (SLA) feature can give your team an additional boost. SLA allows employees to monitor the phones of other users on the account—similar busy lamp field functionality—and also lets them pick up or park those calls as desired.
HOW SHARED LINE APPEARANCE WORKS
WHY YOU’LL LOVE SHARED LINE APPEARANCE
- Better meet customer expectations and cut down on missed calls.
- Increase call visibility and teamwork across your organization.
- Provide more call-handling options to enhance service and streamline operations.
SLA is an included feature on the Vonage Business phone system and can be easily added and configured via your Admin Portal. Have questions or need assistance? Customer Care representatives are just a call away.
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