Shared Line Appearance (SLA)

If your office thrives on teamwork, our Shared Line Appearance (SLA) feature can give your team an additional boost. SLA allows employees to monitor the phones of other users on the account—similar busy lamp field functionality—and also lets them pick up or park those calls as desired.

Consider how SLA can help sales organizations: enabling a rep to answer calls on other extensions when their colleagues are away, or putting calls on hold for another rep to pick up—simply by pressing the extension number on their own phone. Administrative assistants use SLA to monitor the boss’s extension and answer calls on his or her behalf. Receptionists use it to monitor employee calls and answer, park or transfer them on the employee’s behalf.

SLA is an included feature on the Vonage Business phone system and can be easily added and configured via your Admin Portal. Have questions or need assistance? Customer Care representatives are just a call away.