Contact center services can boost sales by making callers, customers, and agents happier. But not all solutions are created equal. Whether you’re starting a basic call center or an omnichannel contact center to support inbound, outbound, or hybrid needs, Vonage can launch your virtual call center or contact center services easier and more affordably.
- Increase revenue
- Improve customer satisfaction
- Reduce costs
Call center or contact center? We have both.
Call and contact centers are both communications solutions that allow customers to stay in touch with a business or a brand. Call centers are straightforward solutions that are great at managing voice calls and have limited reporting options. Cloud contact centers, like our Omnichannel Contact Center, incorporate other types of communications including SMS, chat, and social with rich analytics and reporting. At Vonage, we have both.
Make the call: Choose your call center wisely
All Vonage call center solutions are virtual because your hardware, software and IT support are hosted in the cloud. Not sure what type of virtual call center is best for your business? We can help.
- Call Center Flexibility. Our small business customers regularly use premium features to build comprehensive call centers with tools like: Call Queue, Call Group, Call Monitoring and Company-Wide Call Recording which is especially good for training.
- All-In-One Call Center Solution. Vonage also offers a comprehensive call center solution with robust tools for efficient inbound interactions, top-line analytics, and options to add capabilities.
Need a contact center? One size does not fit all.
Vonage can customize your virtual contact center solutions based on your business need or budget. Whether you want to start a call center with only a few agents, or build a contact center on a larger network (or with multiple-locations and channels including social), we can do it. And we get you up and running fast.
Getting up quickly is crucial. Staying up no matter what is, too.
With Vonage, a growing business can expand its network and add agents to virtual contact centers easily. By contrast, premise-based call or contact center solutions can require downtime for a simple change such as updating timezones. With Vonage cloud-based call or contact center services, your business can update flows and routing rules without business interruption.
Agents work wherever agents work best
With robust deployment options and the Vonage network, your agents have flexibility to work across multiple locations or remotely and still serve customers via Vonage’s superior connectivity. Agents have access to full contact center functionality, support, and CRM integration. Through admin portals, managers can access their teams, calls, and analytics. They can even oversee and train new agents remotely.
Gamification to incentify performance? Here’s why you should say, “Yes!”
Businesses, like yours, are using our innovative contact center tools to build a culture of support. For example, top employee leaderboards based on analytics can inspire agents, managers and supervisors. Creating a positive culture in this way translates to lower turnover and better company performance.
- Workforce optimization tools help agents be more efficient
- Call monitoring means managers can be more supportive
- Powerful performance analytics mean employing innovations like gamification to incentivize performance and drive productivity
What is a contact center? And why is cloud-hosted better?
Premise-based centers can require capital investments in hardware, software, and human resources management—not to mention re-investment when it gets outdated. With Vonage, all infrastructure and maintenance are managed in the cloud. So we can offer substantial savings and simple scalability while improving the quality of your customer experience.
An omnichannel mothership with robust CRM integration
Talk, chat, video, or social—your hosted contact center solution can include all the ways you communicate with your customers. With our pre-built integrations you can deploy turnkey solutions and tie your phone system to the CRM you already use for customer intelligence and a superior customer experience.
Affordable contact center? It’s not a pipe dream.
Ready to start a call center or omnichannel contact center? We can minimize additional hardware, software, and up-front capital costs. 24/7 IT support is included. And our deep business software integration can drive efficiencies and increases your ROI.
Introducing CX Cloud Express
Designed specifically for the unified communications and contact-center needs of mid-market businesses, Vonage CX Cloud Express is a single-platform, CRM-integrated solution that delivers great experiences for customers and agents, reduces cost and IT complexity, and more.
Tell us about your business.