Business Extension Services FAQ

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Does every extension in my system need to have the same features and services?

While each person on a Vonage^® account has access to a full suite of business extension services and features, paid-for features are added on an extension-by-extension basis, so you only pay for the additional features you need. That means the business extension services of your lobby extension and your CEO’s extension don’t need to have the same capabilities or costs.

Learn more about the capabilities of Vonage^® Essentials and Vonage^® Premier phone systems.

Does every extension in my system need to have the same features and services?

What is plug-and-play? Does Vonage^® Business offer plug-and-play phone systems?

Can I add extensions on my own? Are there extra setup charges?

When Vonage^® adds new features and apps, or upgrades existing ones – how do I get them?

Does Vonage^® offer international business numbers? What about toll-free business numbers?

What other tools are available to assist with system and phone setup, how-to advice and best practices?

Does business phone hardware come with my phone system?

Can I control and customize the phone system myself?

What is Visual Voicemail?

Will I need new phones? Can Vonage^® provide them?

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