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What is a call center? What is a contact center? What's the difference between a call center and a contact center?

Call and contact centers are both communications solutions that allow customers to get in touch with a business or a brand. Call Centers are solutions that only manage voice phone calls. Contact Centers incorporate other types of communications including SMS, chat and social

Learn about how customer like ChartLogic successfully deployed a Vonage® call center solution.

Have more questions about “What is a call center?” and “What is a contact center?” Contact one of our specialists now.

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