Barry is a customer experience strategy and technology leader with accomplishments in designing a loyalty strategy, business processes and technology architecture for Fortune 500 and mid-market companies.
Barry regularly speaks at industry events and writes about a variety of customer experience topics ranging from quality management best practices to social business and leveraging big data voice of the customer analytics. He blogs at www.barrydalton.com and in July 2013, was named #10 on Huffington Post’s ‘Top 100 Most Social Customer Service Professionals’.
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