Bart de Craene

Bart works for the European headquarters of Waters Corporation and is responsible for customer experience management within the EMEA region. He also runs the successful Customer Service Insights blog (http://insight.bartdecraene.net/), a mix of selected web resources and personal views on customer service. In April ’13, Bart was voted 11th top customer service tweeter by judges at Callcentre.co.uk. You can follow him @bartdecraene
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