Bob leads the Service Cloud consulting practice at Bluewolf as customer care practice director. His team works with clients in three key areas: Service Cloud strategy/implementation; social media strategy/implementation; and creating vision blueprints to help companies set a new course for their contact centers in the areas of people and technology. Bluewolf is one of only two companies in the world to receive FullForce Master for Service from Salesforce.
Bob was named as a Top 50 #cctr Thought Leader on Twitter by ICMI.
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