Colin Shaw is founder & CEO of Beyond Philosophy, one of the world’s first organisations devoted to customer experience. Colin has been recognised by LinkedIn as one of the top 150 business influencers in the world. He is an international author of four best-selling books on customer experience. Colin’s company, Beyond Philosophy provides consulting, specialised research & training from its global headquarters in Florida, USA. http://www.beyondphilosophy.com/blog @ColinShaw_CX
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