Dan Gingiss is the author of the book, Winning at Social Customer Care: How Top Brands Design Engaging Experiences on Social Media. He also hosts the Focus on Customer Service podcast, interviewing leaders at brands which are known for outstanding customer service in social media.
Dan's 20-year career, which includes hands-on experience as an executive at multiple Fortune 300 companies, has consistently focused on delighting customers through social media, customer service, marketing, and digital customer experience.
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