Greg Levin has been researching, reporting on and satirising contact centers and customer care since 1994. Known for his unique sense of humor, sharp wit and bold opinions about the state of customer contact management, he is still usually allowed entrance into industry events.
Greg is the former Editor of ICMI’s pioneering publication Service Level Newsletter as well as its highly regarded follow-up journal Call Center Management Review. He has written hundreds of feature articles and case studies on contact center best practices, trends and challenges; dozens of comprehensive research reports covering every key industry topic under the sun; and adds a very healthy dose of comic relief and levity to the industry via his uproarious Off Center blog as well as his one-of-a-kind contact center songs.
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