Maria is co-founder of JoHo Ventures, an independent agency that helps brands use the digital space to leverage the effective points of engagement between their business, their people and their customers.
For the last 8 years, Maria has been at the forefront of digital and social customer experience, having built the customer service experience strategies and operations for brands including Red Letter Days, ASOS, Spotify & Karen Millen.
Maria was one of the first UK practitioners to use social media for customer service, launching it for ASOS in 2008. Since then she’s been at the forefront in leading companies on digital and omni-channel customer service and her work is often highlighted as examples of best practice.
Get our top articles delivered right to your inbox, every other week.
We're delighted to begin sharing the latest articles from Perspectives---directly in your email inbox. Look for your first installment soon, and thank you for subscribing!
We'll call you right now.
By clicking the "Call Me" button, you consent to receive a phone call from Vonage at the phone number provided. Your consent does not require or imply that a purchase be made. These calls may be connected through an automated technology.