Maria McCann

Maria is co-founder of JoHo Ventures, an independent agency that helps brands use the digital space to leverage the effective points of engagement between their business, their people and their customers. For the last 8 years, Maria has been at the forefront of digital and social customer experience, having built the customer service experience strategies and operations for brands including Red Letter Days, ASOS, Spotify & Karen Millen. Maria was one of the first UK practitioners to use social media for customer service, launching it for ASOS in 2008. Since then she’s been at the forefront in leading companies on digital and omni-channel customer service and her work is often highlighted as examples of best practice.
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