Phil has a passion for all things that help businesses provide a great experience to their customers. Phil has worked with some of the world’s leading brands and been involved with some of the most innovative contact centres around the world. He is RVP of Services at NewVoiceMedia and has a background in Customer Service consultancy, project delivery, resource planning and Contact Centre analytics. Phil is also passionate about spending time with his family, sipping a great glass of whiskey and trying his hand at home automation/Internet Of Things. You can follow him on Twitter @Phil_NVM
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