Sean Hawkins is a Customer Experience and Contact Center Manager with over 13 years of call center experience. In that time, he’s worked in numerous roles in the public, private and government sectors.
His many years in contact center leadership have provided a solid understanding of the call center environment. Sean has a terrific pulse on incorporating innovation into the contact center. He's implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.
In addition, Sean tweets, writes and speaks about customer service, social media and leadership. He launched Call Center Weekly as a venue for call center agents and managers to collaborate learn and share their opinions.
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