Skip to main content

Grow. Shrink. Adapt.

One in a series of “20 Reasons to Host Your Contact Centre in the Cloud”.

On a flight back from Germany last week I was speaking to a gentleman who has a passion for cloud based systems. He was telling me a story of his wife's charity organization who have embraced "cloud" tech to enable them to offer around the clock support, but also so that they can scale up and down their systems with ease and speed.

One of the core enablers for this has been the move to a cloud based systems. Ironically, the only system holding them back is their on-premise call centre technology. They are therefore looking to move to the cloud for their call centre solution also.

They are embracing the flexibility that cloud based systems, and associated payment models, have for their organization. NewVoiceMedia's ContactWorld offers this very same flexibility.

All businesses grow and contract. It's the way of the world. It's natural for there to be times of growth and times when you scale your business down. The great thing about our ContactWorld product is that it can grow and contract with your business, and you only pay for what you use.

You will no longer have to buy on-premise hardware during growth, and then have to decommission this hardware during times of contraction. The on-going maintenance overheads associated with owning your own hardware and the inevitable costs of integration and third party maintenance also vanish leaving you to focus on what matters and be sure you have a call centre in place that serves your current needs.

This flexibility allows you to react to change, to be safe in the knowledge that you have the capacity for any growth or contraction and to empower you to focus on your core business and not the technology that supports it.

Download: 20 Reasons to Host Your Contact Centre in the Cloud
Keep the Perspectives Coming!
Get our top articles delivered right to your inbox, every other week.

Please correct the fields marked above.

Confirmed!

We're delighted to begin sharing the latest articles from Perspectives---directly in your email inbox. Look for your first installment soon, and thank you for subscribing!

Recommended For You
Please fill out the form and we will be in touch with you shortly.

Thank You.
A specialist will contact you soon.

You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.

Get Started
Request a Free Quote

There was a problem with some of your entries. Please correct the fields marked above.

Thank You.
A specialist will contact you soon.

You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.