This morning we were on cloud nine when announcing that we’d secured $20m of funding from new investors Highland Capital Partners and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.
For years the contact centre market lacked innovation from traditional on-premise vendors, but NewVoiceMedia is tapping into the major developments in the technology world, including cloud computing, social media and mobile devices, to provide customers with a next generation service. The investment will help us continue to innovate ahead of our competition and fuel our international expansion, enabling us to hop across the pond to North America, where we’ll be opening new offices.
Our growth is outpacing the market by 200% each year and we now serve more than 8,000 agents in 30 countries. Our solutions are already widely used across the US and new offices will better position us to support our existing customer base and maximise growth opportunities in the region.
So what opportunities does the US offer a provider of true cloud contact centre solutions like us? Well, Gartner released a report last year about Software as a Service (SaaS) and the global spending forecast. It found that North America, or more specifically the US, currently represents the largest opportunity for SaaS, and is the most mature of the regional markets, partly due to a highly distributed workforce. In fact SaaS revenue reached around $9 billion in 2012.
So the growth opportunities in the US are massive, but the move will also bring us closer to Salesforce as we work on extending our partnership. Our solution ‘ContactWorld for Salesforce’ has already delivered an improvement strategy for businesses such as SHL, which has been a huge success for customers, employees and the business overall.
We have a number of new developments in the pipeline and will bring you the latest updates as soon as they are launched. This marks an exciting new era for the company and I’m thrilled to be part of it.
Read our press release to find out more.