Communications Transformation Drives Business Productivity

A Frost & Sullivan Whitepaper

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In this eBook you’ll learn:

The immediate benefits of deploying unified communication applications and platforms

How UC application integration struggles can be addressed with UCaaS

Why businesses are embracing game-changing technologies across UCaaS and CPaaS

How adopting application programming interfaces (API) can help drive better business outcomes

Communications Transformation Drives Business Productivity: Introduction

Technology is at the core of nearly every business today, and the best companies leverage technological innovation to create new opportunities and even new markets for themselves. To compete, organizations of all sizes and in all industries are undertaking digital transformation efforts to streamline business processes and improve business agility. Digital transformation is the process of using digital technologies, including advanced communications, to remove cumbersome obstacles to growth that have built up in an organization over time.

Digital transformation initiatives aim to position businesses to not only better serve their existing customers, but also to develop the capacity and capabilities to capitalize on new opportunities and markets. By rethinking and reimagining every step in the customer journey, from initial engagement through customer lifecycle management, businesses across the board are finding ways to leverage technology to improve or speed up the work they do.

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A Good Read For
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • Customer Experience Leads
  • IT managers
  • Small and medium-sized business owners
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Communications Transformation Drives Business Productivity

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