Video Chatterbox Nation: Finance

A report on live video communications in the financial services industry

Download the Whitepaper

In this whitepaper you’ll learn:

What’s next for video chat between consumers and business in financial services

Which live video use cases are trending

How to navigate technological challenges of delivery, like security and quality, at scale

VIDEO CHATTERBOX NATION: FINANCE
A report on live video communications in the UK

Since 2012, TokBox (now a part of Nexmo, the Vonage API Platform) has conducted research into how US consumers use video communications. We’ve seen video evolve from a relatively niche channel used by less than half the country, to today, where in America it is fast becoming an equal channel to voice phone calls—not only socially but with businesses, too.

For anyone in the financial services industry focused on customer experience or digital transformation, the findings of our study provides insight into consumer behavior and expectations around video, an industry snapshot, and future outlook.

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A Good Read For
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • Customer experience leads
  • IT managers
  • Small and medium-sized business owners
TABLE OF CONTENTS
  • Introduction: About Live Video in Financial Services, p2
  • Key Takeaways for Financial Services Innovators, p3
  • How Consumers Use Live Video in Financial Services, p7
  • Live Video Put into Practice (case study), p11
  • Communication Building Blocks, p12
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VIDEO CHATTERBOX NATION: FINANCE
A report on live video communications in the financial services industry

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Thank you for downloading Video Chatterbox Nation: Finance. You might be interested in checking out our recent blog post about communication as the differentiating factor among companies, the best opportunity for a digital transformation that will put you ahead of the curve.

On the surface Nexmo might look similar to competitors in the CPaaS space; however, we have some key advantages around our quality of service, such as our patented Adaptive Routing technology. Our pricing is more competitive as well, so many clients migrate over to us once they realize the cost saving or quality benefits.

We can put you in touch with a specialist if the timing is right for you; please contact us.