The Last Mile: Digital Transformation
in Global Logistics

Customer Experience is More Than Delivery On-Demand: What You Need to Know

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In this Whitepaper you’ll learn:

What today’s consumer landscape looks like

Expectations within the customer journey

How to use WhatsApp, Voice and AI to optimise the delivery service

3 opportunities in the delivery process to impress your customers

How we are helping Aramex stay ahead of the curve

Digital Transformation in Global Logistics: Introduction

E-commerce platforms have conquered the consumer market. The convenience of online and on-demand shopping is fueling their growth with total global e-commerce sales expected to reach $4 trillion in 2020. For today’s consumers, managing personal and professional lives has never been more effortless and convenient. Armed with their mobile devices and an endless array of apps, consumers are connected 24/7. Not only are they connected, but they’re also shopping online more often. Consider this: “Between 2008 and 2018, online sales quintupled from $290.4 billion to $1.6 trillion.”

And they’re shopping online on-the-go, anytime and anywhere, using their mobile devices. Virtually all mobile devices—approximately 99%—will be connected to the internet by 2022, which is expected to fuel a $2.4 billion spend on internet retailing. Consumers still shop at brick-and-mortar shops, but they love the convenience of shopping online and on-the-go. As a result of consumers’ shift to online and mobile shopping, their expectations have changed. At the same time, these new consumer expectations are continuing to reshape the way logistics and retail commerce companies operate.

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A Good Read For
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • Small and medium-sized business owners
  • Customer Experience Leads
  • IT managers
TABLE OF CONTENTS
  • The Retail Consumer Landscape, P2
  • Logistics Are Another Step in the Customer Journey, P3
  • Communications APIs: The Technology Behind Customer Experience, P4
  • Three Opportunities in the Delivery Process to Impress Your Customers, P5
  • The Aramex Story: How We are Helping the Logistics Giant Stay Ahead of the Curve, P7
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THE LAST MILE: Digital Transformation in Global Logistics

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On the surface Nexmo might look similar to competitors in the CPaaS space; however, we have some key advantages around our quality of service, such as our patented Adaptive Routing technology. Our pricing is more competitive as well, so many clients migrate over to us once they realize the cost saving or quality benefits.

We can put you in touch with a specialist if the timing is right for you; please contact us.