Investigating the Horror of IVR

Is yours an experience-crushing monster?

Download the Ebook

In this eBook you will learn about:

Why Consumers Believe IVR Technology Hurts

Consumers’ Top Five IVR Horrors

How Respondents Feel When Phoning a Business and Reaching an IVR

Top 5 Emotions Consumers Feel Finally Reaching a Customer Service Agent

Investigating the Horror of IVR: Introduction

In this eBook Vonage surveyed1 2,009 UK and 2,010 US adults aged between 16 and 55+ to uncover the full extent of the horror customers face when they call a business and reach an automated menu of options, known as Interactive Voice Response (IVR). The findings are frightening!

Download to Read More
A Good Read For
  • Contact Center Leads
  • CTOs, COOs and CIOs
  • Customer Experience Leads
  • IT Managers

CALL US

Want a free consultation?

1.877.862.2562

LET US
CALL YOU

Let us give you a call.

ENTER YOUR INFO