The Top 7 Phone Verification Challenges
& How To Overcome Them

Increase conversion rates and onboard users at global scale with phone verification, done right.

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In this whitepaper you’ll learn:

Why phone verification is necessary and how it works

How to measure and increase your SMS conversion rate

How to scale your onboarding process without sacrificing security

Actionable solutions for all your phone verification challenges

THE TOP 7 PHONE VERIFICATION CHALLENGES & HOW TO OVERCOME THEM
Increase conversion rates and onboard users at global scale with phone verification, done right.

In principle, identity validation via a phone number is easy. When creating an account, you ask a would-be user to enter their phone number in your app or website. Next, you deliver a PIN via SMS to the registered number. If the number is legitimate, the user will receive the SMS and enter the PIN. If the PIN matches, you are assured of the association between that user and that phone number.

This approach to validation sounds relatively simple, but practically speaking, building and maintaining a phone verification system is fraught with challenges, especially when onboarding users at global scale.

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A Good Read For
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • Customer experience leads
  • IT managers
  • Small and medium-sized business owners
TABLE OF CONTENTS
  • Delivering SMS PIN Codes Fast and Reliably with Voice Failover, p4
  • Keeping Track of Carrier and Country Compliance Requirements, p4
  • Distinguishing Mobile Numbers from Fixed Lines and Rejecting Virtual Numbers, p5
  • Providing a Localized User Experience, p5
  • Ensuring Security, p5
  • Controlling Operational and Management Costs, p6
  • Improving Insight to Optimize Conversion, p6
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THE TOP 7 PHONE VERIFICATION CHALLENGES & HOW TO OVERCOME THEM
Increase conversion rates and onboard users at global scale with phone verification, done right.

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