Ubiquitous Connectivity Supports Transition and Beyond

A Frost & Sullivan Whitepaper

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In this eBook you’ll learn:

The ways cloud-based unified communications services offer a path to supporting customers at various stages of transition

How SD-WAN technologies are a game changer for both providers and the businesses they serve

The benefits of taking a phased approach to unified communications platforms with session initiation protocol (SIP) trunking

Ubiquitous Connectivity Supports Transition and Beyond: Introduction

It is clear that businesses that embrace new and disruptive technologies to grow and streamline their organizations are well positioned to seek new opportunities and expand into new territories. Business communications is a critical function of organizations, but the outdated private branch exchanges (PBXs) currently in use can actually stifle a business's growth and innovation. But, even as part of a communications transformation effort, most businesses cannot upgrade to a new communications platform or service overnight. Modern, cloud -based unified communications services offer a path to improved communications and collaboration, while also supporting customers at various stages of transition.

A key value proposition of cloud-based unified communications (UC) services, which on-premises solutions cannot offer, is the ability to provide high-quality voice, video and web services to end users, regardless of the location, device or office environment. This aligns closely with some of the most important aspects of digital transformation—making employees more productive and effective from anywhere. Cloud UC offers centralized management for IT while creating a consistent communications and collaboration experience for business users.

For office-bound workers, the most capable service providers can link their UCaaS solutions closely to a business’s high-speed corporate or Multiprotocol Label Switching (MPLS) networks, ensuring a high quality of service (QoS) for mission-critical communications. For remote sites, a few providers offer software-defined wide-area network (SD-WAN) services alongside their UCaaS solution. SD-WAN technologies are a game changer for both providers and the businesses they serve, allowing for a higher level of QoS, reliability and redundancy over more cost-effective broadband access services, rather than costly network services. For businesses, UCaaS delivered over an SD-WAN managed network can match or even exceed the performance and reliability of legacy PBX and telecommunications services.

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A Good Read For
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • IT managers
  • Small and medium-sized business owners
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Ubiquitous Connectivity Supports Transition and Beyond

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