UK Video Chatterbox Nation

A report on live video communications in the UK

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In this whitepaper you’ll learn:

What’s next for video chat between consumers and business in the UK

Which live video use cases are trending

How to navigate technological challenges of delivery, like security and quality at scale

UK VIDEO CHATTERBOX NATION
A report on live video communications in the UK

Since 2012, TokBox (now a part of Nexmo, the Vonage API Platform) has conducted research into how US consumers use video communications. We’ve seen video evolve from a relatively niche channel used by less than half the country, to today, where in America it is fast becoming an equal channel to voice phone calls—not only socially but with businesses, too.

For anyone focused on customer experience or digital transformation, the findings of our first-ever UK study provides insight into consumer behaviour and expectations around video, an industry snapshot, and future outlook.

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A Good Read For
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • Customer Experience Leads
  • IT managers
  • Small and medium-sized business owners
TABLE OF CONTENTS
  • Introduction: About UK Video Chatterbox Nation, p1
  • A Look at the UK Video Communications Report Data, p1 - 3
  • Industry Spotlight: How UK Consumers Use Video Chat with Businesses, What’s Next? p4
  • Communication Building Blocks, p5
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UK VIDEO CHATTERBOX NATION A report on live video communications in the UK

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