A Guide to Verifying Users for Marketplaces

Learn How Online Marketplaces Can Verify Users and Reduce Fraud at Global Scale with Phone Verification

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In this eBook you’ll learn:

How phone verification protects both buyers and sellers with as little friction as possible

How phone verification works

When you should use phone verification

How e-commerce companies verify users with Nexmo

A GUIDE TO VERIFYING USERS FOR MARKETPLACES
How Online Marketplaces Can Verify Users and Reduce Fraud at Global Scale with Phone Verification.

Online marketplaces have revolutionized the customer experience. Now among some of the world’s most valuable companies, services marketplaces have led the disruption of transport, accommodation, food, and pioneered the sharing and on-demand economies. Regardless of industry, the global success of marketplaces is built on providing a seamless experience across every step of the user journey

It’s now more crucial than ever to verify your users are who they say they are. Otherwise, it becomes more than just an inconvenience for you and your customers. The risk of fraudsters exploiting your marketplace isn’t just about potential financial and legal costs. The far bigger risk is to your user experience and trust. If your customers on either side of your marketplace lose trust in the exchange, they will vanish.

But as a fast-growing marketplace onboarding hundreds of thousands of users around the world, how can you securely verify users at global scale without sacrificing a frictionless experience that drives sign ups? Find out with this guide.

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A Good Read For
  • CTOs and CIOs
  • Chief Digital Officers
  • Enterprise decision-makers
  • Customer Experience Leads
  • IT managers
  • Small and medium-sized business owners
TABLE OF CONTENTS
  • User Verification: A Balancing Act for Marketplaces, p2
  • Phone Verification: The Most Effective Defense for Going Global, p3
  • When Should You Use Phone Verification?, p4
  • Getting Global Phone Verification Right, p5
  • How Global Marketplaces Verify Users with Nexmo, p6-7
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A GUIDE TO VERIFYING USERS FOR MARKETPLACES
How Online Marketplaces Can Verify Users and Reduce Fraud at Global Scale with Phone Verification.

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Thank you for downloading our publication, A Guide to Verifying Users for Marketplaces. You might be interested in checking out our recent blog post about communication as the differentiating factor among companies, the best opportunity for a digital transformation that will put you ahead of the curve.

On the surface Nexmo might look similar to competitors in the CPaaS space; however, we have some key advantages around our quality of service, such as our patented Adaptive Routing technology. Our pricing is more competitive as well, so many clients migrate over to us once they realize the cost saving or quality benefits.

We can put you in touch with a specialist if the timing is right for you; please contact us.