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Redesigned End User Portal

I’m excited to say we redesigned one of our portals! Customers who use the End User Portal will notice a fresh look-and-feel when they log in. In addition to the exciting new logo, a redesigned home page and streamlined navigation simplifies management of your phone system. Here are some changes I find helpful that I think you will too.

New Home Page

End User Portal

  • View a Graphical Representation of the past weeks’ calls
  • See Recent Voicemails including details like:
    • Caller ID Name
    • Caller ID Number
    • Even listen to your voicemails
  • See more details about your calls including:
    • Date/Time
    • Direction
    • Caller ID

Top Navigation

Home page
Voicemail Messages (including Voicemail Transcription)
Recording
Call Log
Settings
Company Directory



The top navigation icons link directly to:

  • Home page
  • Voicemail Messages including:
    • Access to Voicemail Transcription
    • Ability to email and download
    • Search capabilities
  • On demand Call Recording (ODCR)
    • Play back your recordings
    • Email and Download your recordings
    • Search for recordings
    • Only displays if ODCR is included with your extension
  • Call Log
    • Quickly filter your call logs based on direction or time frame
    • Search your calls
    • Play recordings if you have On Demand Call Recording
    • Export to Excel or PDF
  • Settings include one place to control the setup for your extension including:
    • Extension
      • View extension details
      • Enter a Backup number
      • Set a Default Area Code when dialing out so you only dial seven digits
      • Activate features like Call Screening, Call Announce, and Screening Menu
      • Set your Outbound Caller ID (if allowed by your account Super User)
    • Configure your Never Miss a Call option by choosing between
      • Send Calls to Voicemail
      • Forward All Calls
      • Simultaneous Ring
      • Follow Me
      • Turn on Do Not Disturb
    • Voicemail PIN and Greetings
      • Record four different greetings
      • Choose where your calls should forward if someone chooses to exit your voicemail by pressing 4
    • Call Monitoring (if available for your extension)
      • Set your PIN for accessing the Call Monitoring System.
    • Devices
      • Configure up to three devices for your one extension
  • Company Directory
    • See Real Time Status of your co-workers
    • Click to Call your co-workers
    • View status of Conference Bridges and Call Queues

Left Navigation

The left navigation pane provides access to Click to Call Customer support and these tools:
  • Make a phone call
  • Review how your outbound Caller ID is set to display
  • View Never Miss a Call settings
  • Toggle your active devices on or off
  • Profile Settings
  • Access Knowledge Base articles

 

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