As Director of Strategic Partnerships at Vonage Business, I work closely with smart sales organizations that do a fantastic job reselling our cloud-based business VoIP phone solutions. And just like my team here at Vonage, these professionals are in the field every day speaking to business owners and learning firsthand what motivates their business decisions.
Right now, an unprecedented number of companies are discovering the business-enabling benefits of VoIP – and many are switching from their traditional, wire-based phone providers. This list outlines the top 10 reasons behind their decisions to switch:
1) A Less-expensive Phone Service
By dropping traditional phone service and switching to business VoIP, companies typically save 30% or more on their monthly phone service.* According to a recent survey by Consumer Reports, people who have purchased VoIP service are reportedly saving around $50 each month on their phone bill.
2) Affordable Local and Long Distance
With local and long distance built into Unlimited Extension phone extensions, companies save substantial money on long distance calls. Savings are also significant with Vonage Business's International Long Distance service, with rates that are 75% lower on average than traditional carriers.**
3) Free Calling Features with Optional Advanced Features
Our business VoIP users enjoy a variety of free calling features for which they were charged extra with their traditional phone service. These features include voicemail, caller ID, call conferencing, call waiting, call forwarding and many others. With VoIP voicemail, users get the improved functionality of voicemail (for instance, the ability to call someone back directly and easily), plus they can get each voicemail emailed to them as an audio file attachment. Email can even be used to track missed calls or to call the person back – directly from the email. In short, business VoIP enables people to communicate in more ways and with more choices, while remaining cost effective and gaining efficiencies.
What many users enjoy most about their business VoIP phone service is the overall convenience. They place and receive phone calls in much the same way they did with traditional phone service. In most cases, they place calls exactly as they did with traditional phone service. Even better, companies can track their call activity, manage voicemail, view billing information, and change account information online and at their convenience, 24 hours a day, 7 days a week.
Most business VoIP providers allow users to take their VoIP service with them anywhere in the world. With high-speed Internet and a VoIP phone adapter, callers can place and accept VoIP calls from any location, at any time, at no additional charge. They can take their phone and plug it into any network in the world and it appears they are calling from their office. Vonage Business's mobile apps for iPhone and Android also give users the flexibility to make and receive calls as if they are sitting in their office.
6) 24/7 Monitoring of Your Phone System by IT Professionals
A great advantage of using a cloud-based PBX is the constant monitoring of the phone system by professional engineers. This monitoring means that customers always have the latest features and updates uploaded to the cloud, and that any issues receive immediate attention and resolve quickly.
7) Save Money by Combining Your Phone and Data Networks
A misconception of VoIP is that it slows down Internet service by running on the same cable, which is not true. A company’s broadband Internet and ISP (Internet Service Provider) can certainly handle the slight increase in traffic. In fact, VoIP makes it easy to add extra phone lines and allows sending multiple phone calls across the IP network with no interruptions or connectivity issues.
8) Increase in Employee Productivity
With a cloud-based VoIP solution, employees now have more efficient business phone features, apps and plugins than ever. And they’re so easy to use. As a result, employees spend less time focusing on technology and more time focusing on what matters – their business.
9) Cloud-based PBX Easily Scales
An IP PBX is well equipped to face complex communication management than traditional PBXs. Particularly as a business grows and requirements change, it’s extremely easy to add services, extensions and customizations. Also, with workers getting more mobile and with physical and geographical barriers removed, innovation imposes itself. If employees are shifting to a more sophisticated way of doing business and are using smart weapons like the iPhone and Android phones, then companies should definitely be looking beyond the old wireline phone system.
10) Integration with Online Applications
The Vonage Business Desktop application provides a number of plugins and functionality that allow the phone service to integrate with online applications – right on the users’ computer desktop. As a result, employees have more visibility and intelligence associated with every call.
In summary: There is a wealth of empowering features that business VoIP solutions are providing growth-minded businesses, many of which are simply not available from legacy phone services. With call routing, virtual receptionists, find me/follow me, caller ID, conference calling, call forwarding and more – business owners are quickly learning the great benefits that business VoIP provides. It’s no wonder so many are making the switch.
*30% savings claim is based on the average monthly recurring charge for unlimited nationwide business calling plans from leading wireline service providers. Comparison excludes promotional pricing, fees, surcharges or taxes and assumes a customer already has broadband internet service. Check your phone bill to determine the savings that would apply to you.
**75% lower rates claim is based on comparison of the per-minute rates to the top 50 markets of the top three leading wireline carriers. Rates and savings vary by country. See rate locator for current rates to numbers called.