Engage Customers Via Embedded Communications

Connect with your customers in the apps they use every day with embedded communications.


Customers today expect instant, personalized engagement. Our APIs make it easy to enter the thriving app-to-people marketplace and build embedded communications for better, more meaningful customer experiences.

One-up the competition with cutting edge communications

In today’s market, a little personalization goes a long way. Embedded communications put you at the forefront of customer interaction, giving you the competitive edge you need for better business outcomes.

  • Automated support. Cut costs and provide top-notch customer service with affordable, pre-built communications APIs.
  • Product personalization. Reduce churn by elevating your customer’s in-app experience through instant, relevant interactions.
  • Efficient onboarding. Build customer confidence and improve retention with intelligent authentication.
  • Enhanced marketing. Increase sales and brand awareness via data-driven marketing and analytics.


Your build made simple with powerful, ready-to-use APIs

Transform your customer experience with just a few lines of code. From messaging and voice to chat bots and beyond, our communication APIs make it simple to build custom interactions quickly and easily.

  • Developer-friendly. Empower your developers to build better apps, faster with programmable building blocks.
  • Unique opportunities. Gain a competitive edge by being on the forefront of app-to-messaging innovation.
  • Any-size solutions. From established enterprises to startups, embedded communications are flexible for any business size.


Multi-channel communication APIs for every business need

Create innovative, enticing experiences with the information your customers want, when and how they want it—all within the context of your app. Whether you need messaging, voice, or authentication, there’s a communication API waiting to bring your brand to life.

TEXT MESSAGING

  • Private SMS communication. Provide safe, seamless appointment booking, delivery confirmation, and more.
  • Customer notification and engagement. Send timely, well-targeted SMS messages that surprise and delight your users.


VOICE

  • Call tracking. Record and capture important call data to measure and improve your lead generation efforts.
  • Simple IVR. Add voice menus to your call flow without building and deploying a traditional IVR system.

SEE ALL COMMUNICATION APIs


Your applications are only as reliable as their network

With Vonage, you’ll get award-winning efficiency and reliability with over 15 years of innovative cloud communications expertise—so you can say goodbye to spotty service and hello to exceptional customer experiences.

  • Vonage network. Connect with our tier 1, carrier-grade network for high quality speed and scalability.
  • Programmable platform. Start building embedded communications with just a few lines of code using developer-friendly APIs.
  • Detailed analytics. Track user location, device, and more for more meaningful customer interactions.

Best-in-class solutions. All-star communications.
Support your customer engagement strategy with Vonage business communications solutions, including:
Omnichannel contact centers.
Simplify inbound and outbound call handling with our unified contact center solutions.
SMS automation.
Strengthen customer relationships through customized text messaging communications with VonageReach.
Unified communications.
Streamline communications with comprehensive voice, messaging, video and conferencing.
"With Nexmo, we don’t have to teach our developers to communicate in non-standard ways. We couldn’t be more satisfied with both the quality and ease of use."
Glenn Lee, Senior Product Manager for CentraCX
Build it your way and keep your developers happy.

With Nexmo, the Vonage API platform, your developers will get our ready-to-use, high quality APIs, plus super-speedy support and a rockstar community network.

Personalized Solutions, Proactive Care
This move to the cloud will provide us with the agility we require to connect with our members wherever they are to meet their healthcare needs better and faster.
Sy Zahedi, CEO, MedXM
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