Meet Your Support Team

A hallmark of the Vonage Business phone system is the ease of setup and customizing the features that suit your business. It’s a cloud-based system so it’s managed virtually, either by the customer or with the help of our Customer Care team. To ensure your experience is as productive as possible, we provide robust support that’s available whenever you need it.

Our relationship with you and your business starts here, and we provide the people and tools to help you succeed quickly:

24/7 Customer Care and Tech Support

Our experienced Customer Care agents offer a full range of support services, and regularly provide solutions within the course of a single phone call – from helping you set up your Virtual Receptionist to adding new extensions to integrating with your CRM solutions. Technical Support pros are also available to troubleshoot issues directly and/or offer technical guidance. Remember, your new VoIP phone system is managed virtually in the cloud, so we can resolve issues remotely and quickly.

Contact our support teams between 8 am to 11 pm EST, and access emergency support after hours and on weekends.

Online Support Tools

We know that many of our customers prefer to customize and learn more about the system on their own, so we’ve built our Vonage Business Support website to be both comprehensive and empowering. From step-by-step instructions on configuring phone features, to knowledgebase articles and how-to videos – you’ll find what you need. Plus, the site is constantly updated as new calling features are introduced and existing features are upgraded.

We view customer support as much more than an extension of our phone system. It’s a way we help our business customers succeed. So, whether it’s a helpful interaction with Customer Care, or a productive tutorial on our support website, you’ll get the better your business deserves.

Complete the form on this page to speak to a VoIP specialist and learn more.