Some of the best business VoIP providers do not require term contracts for basic plans. This makes practical sense, since hosted VoIP systems don’t require on-site equipment or service visits. Top providers like Vonage also hold the belief that customers value the revolutionary efficiency of their hosted VoIP solution, and as a result, choose not to require annual contracts or cancellation fees.
Why do most traditional PBX-based phone services require lengthy service contracts? For one, it’s how many providers have always approached business relationships. But also, the traditional PBX model most often comes with a great deal of equipment to maintain at customers’ offices – requiring skilled technicians to complete ongoing service. A long-term service contract just makes the most sense…for a traditional phone service, that is. Without the PBX required to enable business calling features, traditional POTS (plain old telephone service) typically will not require service contracts.