Hosted VoIP phone systems are managed virtually, since there is no on-premise equipment to service at the customer’s business. Features and functionality are hosted in the cloud and accessed via Internet connection, eliminating the need for phone vendor service calls. Business VoIP providers like Vonage offer a full team of customer and technical support professionals to handle customer needs, which you can access by phone or email. Also, system training and extensive online support are offered for your convenience.
Maintaining traditional on-premise PBX phone systems can require on-site visits from the phone vendor. With the traditional PBX model, for example, even if the customer simply wants to add a calling feature or an additional phone line, the scheduled technician visit is a necessity for every customer. This is also why traditional systems are often accompanied by annual service contracts, to cover this anticipated additional expense.