Since hosted phone systems operate in data centers with redundant power and cooling, they can remain in operation even when the customer’s location is out of commission. So the phone system remains accessible from your mobile device. Top providers like Vonage also consistently maintain high levels of uptime reliability. In the event of local power or Internet outages, a Vonage Business feature called Call Continuity enables automatic call routing to mobile numbers, other offices or home phones – to allow you to keep your business running.
Traditional systems – with their feature-enabling PBX installed on premise at customer locations – can provide distinct challenges in cases of emergency. Events such as a downed or cut phone line can halt service for an unknown period of time, and most traditional systems don’t offer any form of remote phone system access. Also, should anything go wrong with PBX equipment in the customer’s office, whether by vandalism or a technical glitch, the system will not be fully functional until a phone vendor visit is scheduled.