SugarCRM® Integration

Vonage® for SugarCRM®


Get more out of SugarCRM. Effortlessly integrate your voice interactions into your key SugarCRM workflows. Vonage for SugarCRM Integration provides a rich, easy to use and intuitive interface that helps your business be more productive on desktop and on your employees mobile devices.

Built for Customer Engagement.
Engineered for Productivity
Vonage® integrations are built from the network up, providing efficiency, reliability, and enhanced quality of service for your SugarCRM tasks.
Automated Call Logging
Automatically log all incoming and outgoing calls through SugarCRM when the caller ID or clicked number is matched to a SugarCRM contact or lead.
Click-to-Dial
Click to dial any phone number appearing in SugarCRM through your Vonage Business phone system. The app also ties the call record to the corresponding contact in SugarCRM.
Call Note Taking & Tasks
Note taking for inbound/outbound calls are captured in call activities. From the same screen pop up, you can schedule next calls or tasks.
Incoming/Outbound Screen Pops
Screen pops let you know who’s calling and provide relevant account details from SugarCRM. Quickly create contacts or lead while on the call with new customers.
Getting Started
Using Vonage® for SugarCRM® integration requires a supported web browser, the Vonage Integration Suite application, an active Vonage Business account and a SugarCRM account
Customers can activate SugarCRM integration within their Admin Portal or by calling the Vonage support team. For more details, Enterprise customers should visit the Enterprise Support Website and Vonage Business Cloud customers should visit the Business Cloud Support Website.
Communication is...

More control, greater productivity, and increased subscriptions.

Vonage is increasing productivity for one of the largest publishers of locally-based media in the U.S.
Here’s why they chose to move to the cloud with Vonage:

Unified Communications.

Vonage unified their communications systems with reliability and Quality of Service across Vonage’s carrier-grade private MPLS network and SD-WAN SmartWAN solution to optimize connectivity.

SugarCRM Integration.

Consolidation around SugarCRM as their core CRM tool automated vast amounts of manual entries.

IT Simplicity.

Seamless integration allowed their single IT team to manage all the moving parts within the expansive organization.

OUR BUSINESS PLATFORMS

Reimagine how business gets done

From cloud-hosted phones on your current broadband to UCaaS solutions on a dedicated network, Vonage is partnering with businesses like yours, in ways never imagined. Cost-effective ways. Revenue-building ways. Once thought impossible ways.

Vonage® Business Cloud
Robust, intuitive, and small business friendly:

99.999% uptime reliability¹

Runs on your high-speed internet connection

Enhanced quality of service with SD-WAN technology available

40+ features to help you customize your business communications

Mobile and desktop applications enable mobile working and virtual teams

High-quality voice, point to point video, and messaging

Includes the Amazon Chime Pro tier, offering chat, screen share, video and web conferencing

Integrates with the business applications you use everyday

Easily scales as your business grows

Simple activation and setup with 24/7 customer support

Month-to-month contracts available

Vonage® Enterprise
Enterprise-grade unified communications:

Enterprise-grade unified communications

Hybrid network and bring your own broadband options with SD-WAN

One of the nation’s largest purpose-built MPLS networks

Elevated quality of service for voice, video, and data communications

Advanced features including conferencing for up to 300 users

Mobile and desktop applications enable mobile working and virtual teams

Reliable and scalable solutions for inbound, outbound, and multi-site contact centers

Deep integration ties phone service to top business applications

End-to-end managed installation and dedicated service teams

¹Based on Vonage's average up-time and/or availability over a 6-month period (from September 2017 to February 2018) provided customer has SD-WAN with two (2) independent broadband connections.

Find out how Vonage can help your business communicate better.

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